This Privacy Policy describes how Can Man Co.("Can Man," "we," "us," or "our") collects, uses, and protects personal information when you visit our website, create an account, or use our trash can and dumpster cleaning services in the Dallas to Fort Worth area.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information we collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and mailing or service address.
- Account information: login credentials, customer portal preferences, and communication settings.
- Service information: trash pickup day, type of property (residential, commercial, HOA, apartments), number and size of cans or dumpsters, service notes, and scheduling details.
- Payment information: cardholder name and billing details processed securely by our payment provider (Stripe). We do not store full card numbers or CVV codes on our servers.
- Communications: messages you send us via forms, email, phone, SMS, or integrated platforms.
- Usage data: pages visited, actions taken on our website, device and browser information, and approximate location based on IP address.
2. How we use your information
We use the information we collect to:
- Provide, schedule, and manage trash can and dumpster cleaning services.
- Create and manage your customer account and portal access.
- Process payments and maintain billing records.
- Send service confirmations, reminders, invoices, and important updates.
- Respond to questions, support requests, and quote inquiries.
- Improve our website, services, and customer experience.
- Send occasional marketing or promotional messages, where permitted by law (you can opt out at any time).
- Comply with legal obligations and enforce our Terms of Service.
3. Legal bases / reasons for processing
We process personal information based on:
- Contract: to provide the services you request and manage your account.
- Legitimate interests: to operate, secure, and improve our business and services.
- Consent: for certain marketing communications and cookies where required. You may withdraw consent at any time.
4. How we share information
We do not sell your personal information. We may share information with:
- Service providers: such as payment processors (Stripe), hosting providers, analytics tools, and communication platforms we use to run the business and send notifications.
- Marketing and CRM tools: platforms used to send emails, SMS, and manage leads and customer relationships.
- Professional advisors: such as lawyers, accountants, or insurers, where reasonably necessary.
- Authorities: when required by law, legal process, or to protect our rights, customers, or the public.
Any third-party service providers are only given the information they need to perform their services and are expected to protect it.
5. Cookies and tracking technologies
Our website may use cookies and similar technologies to:
- Remember your preferences and keep you logged in.
- Understand how visitors use the site so we can improve it.
- Measure the effectiveness of our marketing.
You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not function properly.
6. Data retention
We keep personal information only as long as reasonably necessary to:
- Provide services and maintain your account.
- Satisfy legal, tax, and accounting requirements.
- Resolve disputes and enforce our agreements.
When information is no longer needed, we will delete or anonymize it in a reasonable manner.
7. Data security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure, including encrypted connections (HTTPS) and secure payment processing via Stripe. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you.
- Correct or update inaccurate information.
- Request deletion of certain information, subject to legal retention requirements.
- Object to or restrict certain types of processing.
- Opt out of marketing communications by following the unsubscribe instructions in our messages or contacting us.
To exercise any of these rights, contact us using the details below.
9. Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
10. Third-party websites
Our site may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their policies before providing any personal information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Material changes may be highlighted on our website or communicated directly where required.
12. Contact us
If you have any questions or requests regarding this Privacy Policy or your personal information, you can contact us at:
- Can Man Co.
- Phone: (719) 480-3587
- Email: getm009@gmail.com